Privacy Policy — RÉSH London Ltd & Reshma Makeup Ltd

Last updated: 2025-11-14

This Privacy Policy explains how RÉSH London Ltd and Reshma Makeup Ltd (“we”, “us”, “our”) collect, use, store, and protect your personal information when you use our website or interact with our businesses.

This policy covers both:

  • Reshma Makeup Ltd — bridal hair, bridal makeup, trials, bookings, and all service-based enquiries
  • RÉSH London Ltd — beauty products, hair extensions, cosmetics, masterclasses, online orders, and digital products

By using our website, booking a service, or making a purchase, you agree to this Privacy Policy.

1. Information We Collect

1.1 Bridal & Makeup Service Clients (Reshma Makeup Ltd)

When you enquire or book a service, we may collect:

  • Full name
  • Email address
  • Phone number
  • Wedding/event date
  • Venue/location
  • Number of people requiring services
  • Trial appointment details
  • Hair/skin information relevant to providing the service
  • Photos for consultations (optional)
  • Payment/deposit information (processed securely)
  • Travel or accommodation details for destination weddings, where required

1.2 Product Customers, Orders & Masterclasses (RÉSH London Ltd)

When you purchase or sign up for products or classes, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing & delivery address
  • Payment information (processed by secure third-party providers)
  • Order history
  • Product preferences (shade, length, colour, etc.)
  • Masterclass booking details

1.3 Automatically Collected Information (Website Visitors)

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the site
  • Cookies and tracking data
  • Analytics (Google Analytics, Meta Pixel, etc.)

1.4 Information From Third Parties

We may receive data from:

  • Payment gateways (Stripe, PayPal, Klarna, etc.)
  • Social media platforms (Instagram, TikTok, Facebook)
  • Email marketing tools (Klaviyo, Mailchimp)
  • Booking systems and scheduling tools

2. How We Use Your Information

2.1 For Bridal & Makeup Bookings (Reshma Makeup Ltd)

We use your information to:

  • Respond to enquiries and check availability
  • Provide accurate quotations
  • Manage bookings, trials, and schedules
  • Communicate about timings, locations, and services
  • Personalise services based on your skin/hair details
  • Process deposits and payments
  • Arrange travel for destination weddings
  • Provide customer service
  • Meet legal and financial obligations

2.2 For Product Orders & Masterclasses (RÉSH London Ltd)

We use your information to:

  • Process and fulfil product orders
  • Ship goods and provide delivery updates
  • Manage returns, exchanges, or refund requests
  • Run promotions, launches, and giveaways
  • Process payments securely
  • Provide customer service
  • Improve product quality and performance

2.3 General Use Across Both Companies

We may also use your information to:

  • Improve website user experience
  • Analyse website traffic and behaviour
  • Send marketing emails (only with your consent)
  • Maintain security and prevent fraud
  • Comply with legal, tax, and regulatory requirements

3. Marketing & Communication

You will only receive marketing emails if you actively opt-in.

Marketing may include:

  • New product launches
  • Bridal availability updates
  • Exclusive offers
  • Masterclass announcements
  • Newsletter content

You can unsubscribe at any time through the link in our emails.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties who help us operate:

  • Payment processors
  • Booking systems
  • Couriers and delivery partners
  • Email marketing systems
  • Website hosting & analytics providers
  • Accounting and tax compliance partners

All third parties must comply with GDPR and handle data securely.

5. How We Protect Your Data

We take appropriate steps to safeguard your information, including:

  • Encrypted payment processing
  • Password-protected systems
  • Secure booking and customer management tools
  • Restricted internal access
  • Regular security updates and monitoring

We retain data only for as long as necessary for legal, tax, or business reasons.

6. Cookies

Our website uses cookies to:

  • Improve functionality
  • Recognise returning users
  • Analyse performance
  • Support personalised content
  • Enable advertising and retargeting

You may disable cookies in your browser settings if preferred.

7. Your GDPR Rights

If you are based in the UK or EU, you have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion (where applicable)
  • Restrict or object to processing
  • Withdraw consent
  • Request a copy of your data

To exercise your rights, email us at:

info@reshmamakeup.com

8. Children’s Privacy

We do not knowingly collect or process data from individuals under 16.

9. Contact Information

For questions or requests related to this Privacy Policy, contact:

RÉSH London Ltd & Reshma Makeup Ltd

Email: info@reshmamakeup.com

Registered Address: [Insert address]

Company Registration Numbers:

  • RÉSH London Ltd — [Insert number]
  • Reshma Makeup Ltd — [Insert number]

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised “Last Updated” date.

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